SHIPPING & DELIVERY POLICY

Ashirwad Products – API Retail

Last Updated: 21 October 2026

At Ashirwad Products – API Retail, we are committed to delivering your orders safely, efficiently and within reasonable timelines.

We carefully process and pack orders to ensure a reliable shopping experience. Please review our shipping terms before placing an order.

M/S Ashirwad Products (Proprietor: Himanshu Dewani) operates API Retail as its online division.

1. Shipping Coverage

We deliver across India (Pan India) and offer international shipping to selected countries.

International shipping availability, charges and delivery options depend on the destination and will be confirmed at checkout.

2. Order Processing & Delivery Times

Order Processing: 1–3 business days after order confirmation, excluding weekends and public holidays.

Domestic Delivery: Approximately 3–7 business days after dispatch, depending on your location and courier service.

International Delivery: Delivery timelines vary depending on the destination, courier network and customs clearance.

Please Note:

• Delivery timelines are estimates, not guaranteed delivery dates.
• Orders placed during holidays, high-demand periods or promotional sales may require additional processing time.
• Courier delays, weather conditions and other unforeseen circumstances may affect delivery.

We will provide reasonable assistance if your shipment experiences an unexpected delay.

3. Shipping Charges & Additional Fees

• All orders delivered within India (Pan India) are eligible for free shipping, with no minimum order value. International shipping charges are calculated and displayed at checkout based on the destination, package details and available shipping method.
• Any applicable Cash on Delivery (COD) charges will be shown before order confirmation.
• International customers may be responsible for applicable import duties, customs fees and local taxes unless stated otherwise at checkout.
• We do not impose undisclosed shipping or handling charges after order confirmation.

4. Order Confirmation & Tracking

Once your order is confirmed, it will be prepared for dispatch.

Order Verification: COD orders or orders requiring additional verification may be confirmed through phone, email or other available contact methods before dispatch.

We reserve the right to temporarily hold or cancel orders that cannot be reasonably verified. Any payment collected for an unfulfilled cancelled order will be refunded.

Shipment Tracking: Once dispatched, tracking information will be shared through your registered SMS/email contact details when available.

Customers can use the provided tracking information to monitor delivery progress.

5. Incorrect Address & Failed Delivery Attempts

Customers are responsible for providing accurate and complete delivery details, including a valid contact number.

• Incorrect Address: Orders returned due to incorrect or incomplete customer-provided information may require additional shipping charges for redelivery.
• Failed Delivery Attempts: If a shipment is returned following reasonable delivery attempts or an unjustified refusal, we will contact you regarding the available options.
• Courier or Seller Error: Customers will not be charged additional shipping fees for delivery failures caused by our error or the courier's verified mistake.

Any applicable reshipping charges will be communicated and agreed upon before redispatch.

Customer rights under applicable consumer protection laws remain unaffected.

6. Delayed, Lost or Undelivered Orders

If your shipment is significantly delayed, lost or incorrectly marked as delivered, please contact our support team.

We will investigate the matter with the shipping partner and review available tracking and delivery records.

For verified lost, undelivered or incorrectly delivered orders, we will arrange an appropriate replacement or refund, in accordance with our Returns, Exchanges & Refunds Policy and applicable law.

Customers will not be held responsible for verified shipping losses caused by our fulfilment process or delivery partners.

7. Damaged, Incorrect or Incomplete Deliveries

If your order arrives damaged, contains an incorrect product or is missing an item, please contact us preferably within 48 hours of delivery.

To help us resolve the issue efficiently, please provide:

• Your order number.
• A brief explanation of the problem.
• Clear photographs or videos showing the product and issue.

An unboxing video is helpful but not mandatory. Please retain the original packaging wherever reasonably possible.

All claims are subject to reasonable verification.

Approved Claims: Eligible concerns will be resolved through an appropriate replacement, exchange or refund.

For verified manufacturing defects, customers are encouraged to report issues within 7 days for faster assessment.

Reporting timelines do not remove remedies available under applicable consumer protection laws or product warranty terms.

For complete eligibility conditions, exclusions and claim procedures, please refer to our Returns, Exchanges & Refunds Policy.

8. International Shipping & Customs

International delivery is available only to selected destinations supported by our shipping partners.

• Delivery estimates may vary due to international transit and customs clearance.
• Applicable import duties, taxes and customs charges are generally the customer's responsibility unless otherwise specified.
• Customers must provide accurate shipping and customs-related information where required.
• Any additional charges resulting from customer-provided errors will be reviewed and disclosed before further action.

We will assist with shipping-related concerns and handle qualifying claims in accordance with applicable laws and our published policies.

9. Customer Support & Shipping Assistance

For assistance with order processing, tracking, delivery delays or damaged shipments, please contact:

Ashirwad Products – API Retail

Customer Support Email: care.apiretail@gmail.com

Phone: +91 99973 39996

Website: www.apiretail.com

Retail Store & Return Address:

Ashirwad Products, C-16, near Adidas Showroom, Deen Dayal Puram, Bareilly, Uttar Pradesh 243122, India.

Registered Office:

M/S Ashirwad Products (Proprietor: Himanshu Dewani), D 45 Udaipur Khass, Nagar Nigam Colony, Delapeer, Bareilly, Uttar Pradesh 243122, India.

Customer Complaints & Grievance Redressal

We aim to acknowledge complaints within 48 hours and address them within one month, in accordance with applicable ecommerce regulations.

Grievance Officer: Himanshu Dewani

Email: kumardewanihimanshu@gmail.com

Shop With Confidence at Ashirwad Products

We value every order and strive to provide transparent shipping information, dependable delivery and responsible customer support.

Thank you for shopping with Ashirwad Products – API Retail.