Returns, Exchanges & Refunds Policy

Ashirwad Products – API Retail

At Ashirwad Products, we carefully check orders before dispatch and strive to deliver products exactly as described.

Your satisfaction and trust matter to us. To ensure a fair shopping experience, please review our return and refund terms before placing an order.

1. When Are Returns or Exchanges Accepted?

We accept eligible claims in the following situations:

• Damaged on Arrival: The product arrives physically damaged.
• Manufacturing Defect: The product has a genuine manufacturing or functional defect.
• Wrong Product Delivered: You receive a different product, colour or phone model from what you ordered.
• Incorrect Description: The product materially differs from its advertised specifications or description.
• Delivery Issues: Your order is lost, not delivered, or delivered late in circumstances where a remedy is required by applicable law.

All claims are subject to reasonable verification. We will arrange a replacement, exchange or refund as appropriate.

2. When Are Returns Not Accepted?

As we sell premium and model-specific products, we do not ordinarily accept returns or exchanges for:

• Change of Mind: You no longer want or like the product after purchasing it.
• Incorrect Model Selection: You ordered the wrong phone model, size or variant yourself.
• Personal Preferences: You dislike the colour, finish, appearance or feel, although the product matches its listing.
• Customer-Caused Damage: Scratches, cracks, dents or other damage caused by dropping, mishandling, improper installation or removal.
• Misuse or Alterations: Damage caused by liquids, excessive force, modifications, unauthorised repairs or improper use.
• Normal Wear & Tear: Changes or deterioration resulting from regular use rather than a manufacturing defect.

Products purchased during sales, discounts or special offers are also not eligible for voluntary change-of-mind returns.

These exclusions do not affect your rights if a product is defective, wrongly supplied or materially misdescribed.

3. Reporting a Problem

If something is wrong with your order, please contact us as soon as possible.

Recommended reporting timelines:

• Transit damage, missing items or wrong products: Preferably within 48 hours of delivery.
• Manufacturing defects: Preferably within 7 days of delivery for faster assessment.

Claims reported later will still be considered where required under applicable consumer protection laws or product warranty terms.

How to raise a request:

Email care.apiretail@gmail.com with your order number, a brief explanation and clear photos or videos showing the issue.

An unboxing video is helpful but not compulsory. Opening the package to inspect the product does not automatically disqualify a genuine defect claim.

Please retain the product and its original packaging wherever reasonably possible.

4. Verification & Return Process

Every request is reviewed to ensure a fair resolution.

• Our team may request additional photographs, videos or a physical product inspection.
• If a return is necessary, we will provide return instructions and the designated return address.
• Please do not ship any product back without contacting our support team.
• Approved returns involving a genuine product defect or our fulfilment error will be arranged at our expense.
• Damage resulting from customer handling or misuse is not eligible for a free replacement or refund.

If a claim is declined following inspection, we will explain the reason. Any charges for returning the inspected item to you will be communicated beforehand.

5. Replacements & Refunds

Our priority is to resolve valid concerns quickly and fairly.

Replacements: Where appropriate, we will arrange the same product or an agreed equivalent, subject to availability.

Refunds: If a suitable replacement is unavailable, or a refund is otherwise required by applicable law, an eligible refund will be provided.

Approved refunds are generally initiated within 5–7 working days after approval. Your bank or payment provider may require additional processing time.

Prepaid refunds are ordinarily returned through the original payment method. Approved COD refunds will be processed through a verified bank account or UPI.

No restocking or return-shipping fee applies to approved claims resulting from our error or a qualifying product defect.

6. Order Cancellations

• Before Dispatch: Contact us promptly to request cancellation. Accepted cancellations are eligible for a full refund.
• After Dispatch: Cancellation cannot be guaranteed once an order has been handed to the courier. Applicable consumer rights remain unaffected.
• Cancellation by API Retail: If we cannot fulfil your prepaid order, we will inform you and arrange a full refund.

7. Shipping & International Orders

For verified delivery damage, incorrect shipments or lost parcels, we will investigate with our delivery partner and provide an appropriate resolution.

Customers are responsible for supplying accurate delivery details. Additional charges for customer-requested reshipping will be disclosed in advance.

International orders may involve customs duties, taxes and additional shipping costs. Applicable local consumer rights and mandatory refund obligations will be respected.

8. Customer Support & Complaints

We aim to acknowledge customer complaints within 48 hours and resolve them as promptly as possible, within applicable legal timelines.

Email: care.apiretail@gmail.com

Phone: +91 99973 39996

Website: www.apiretail.com

Retail Store & Return Address: Ashirwad Products, C-16, near Adidas Showroom, Deen Dayal Puram, Bareilly, Uttar Pradesh 243122, India.

Shop With Confidence at Ashirwad Products

We believe premium products deserve responsible service. Every genuine concern will receive a fair review, while appropriate safeguards help us maintain product quality and honest pricing for all customers.

Thank you for choosing Ashirwad Products – API Retail.